Terms and Conditions for RAISEonline

This page was last updated on 20 August 2015

This agreement is between the Department for Education (DfE) and Ofsted (referred to as 'we' below) and you.

For information about DfE see www.gov.uk/dfe.

For information about Ofsted see https://www.gov.uk/government/organisations/ofsted.

For information on usage of this site see Ofsted copyright statement.


Access to, and use of, RAISEonline constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

Users must additionally indicate agreement to these Terms and Conditions by selecting the box at the bottom of this page. Access will be denied if this box is not ticked.

Note: Authorisation to the secure part of this website is revoked when you stop working for the organisation who issued your username.

You should print a copy of this page for your records.


An 'ADMINISTRATOR' is a user with additional privileges such as creating or deleting users' accounts.

'DATA SUBJECT' is the living individual who is the subject of the personal data.

A 'GUEST' is any person, other than a user, who accesses the website.

'PERSONAL DATA' means data about a living individual who can be identified from that data or from that data and other information which is in, or likely to come into, the data controller's possession.

'PROCESSING' in relation to data, means obtaining, recording or holding the information or data or carrying out any operation or set of operations on the information or data, including- (a) organisation, adaptation or alteration of the information or data, (b) retrieval, consultation or use of the information or data, (c) disclosure of the information or data by transmission, dissemination or otherwise making available, or (d) alignment, combination, blocking, erasure or destruction of the information or data;

'PROTECTED DATA' means any personal data and any data derived from personal data in any form such as text, drawings, diagrams, images or sounds (together with any database made up of any of these) which are embodied in any electronic, magnetic, optical or tangible media.

'PUPIL PERSONAL DATA' means the personal data of a pupil.

A 'USER' is an authorised person with a unique active username that is linked to him within RAISEonline, working for the organisation to which the username is issued.

Using RAISEonline

You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by, any other person.

Such restriction or inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content, or the disruption of the normal flow of dialogue within this site.

You are prohibited from posting or transmitting via this website any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law.

We will fully co-operate with any law enforcement authorities or court order lawfully requesting or directing us to disclose the identity of anyone posting any such information or materials on this website. We will monitor the database for inappropriate use.

You consent to the storage of cookies by RAISEonline on your computer’s hard drive.

Guests are prohibited from accessing or attempting to access the part of RAISEonline protected by a username and password.

Under the Computer Misuse Act 1990 it is an offence to gain unauthorised access to a computer system or to make unauthorised modifications of computer data.

Using and sharing personal data from RAISEonline

You agree to comply with data protection and privacy laws including, but not limited to, the Data Protection Act 1998, where they apply in relation to personal data processed in connection with RAISEonline.

Users agree to use personal data only for lawful educational purposes in the interests of the pupil and not for any other purpose. Users may share personal data contained within RAISEonline only with those who they are satisfied need the information to discharge a statutory education function.

You must not retain personal data from this system in local authorities' systems, or on electronic or paper-based records, for pupils who are not on the roll of schools within your local authority.

Users must ensure that use of protected data, to which users have access, is consistent with the purpose for which the database was set up and that users do not use protected data for any other purpose. Users must ensure that they process protected data securely and protected data are not subject to any unauthorised use or disclosure.

Users must not print, save, or record in any way, any html pages from the web site that contain pupil-specific information. This restriction does not apply to PDF/XLS/CSV/CTF files that are downloaded from the site.

Guests are prohibited from accessing or attempting to access personal data held in RAISEonline by any method. This does not limit data subjects' rights under the Data Protection Act 1998.

You consent to our using your personal data as described in this website’s privacy policy. See RAISEonline privacy statement

Data protection should never be used as an excuse for failure to protect a child from a real risk of harm. For further information see https://www.gov.uk/government/publications/safeguarding-practitioners-information-sharing-advice.

Provision of predecessor school data

The individual pupil information pertaining to a predecessor school is provided by Ofsted in accordance with The Education (Individual Pupil Information) (Prescribed Persons) (England) Regulations 20091 as amended by The Education (Individual Pupil Information) (Prescribed Persons) (England) (Amendment) Regulations 20132.

The individual pupil information may only be used for:

(i) conducting research or analysis,
(ii) producing statistics, or
(iii) providing information, advice or guidance,

and for the sole purpose of promoting the education or well-being of children in England.

You are subject to the requirements of the Data Protection Act 1998, and must comply with all of the requirements in the Act in relation to the individual pupil information supplied under this agreement. In particular, you agree not to publish or share the information in a form which enables individual pupils to be identified.

Ofsted provides the individual pupil information to you in line with the Regulations and in good faith. Ofsted is not responsible for any unauthorised use of this data on your part.

Username and password

A user is issued with a non-transferable username and password that is linked to them within RAISEonline.

Users must:

  • not allow others to use their username to access RAISEonline;
  • keep their password confidential;
  • avoid keeping a record (e.g. paper, software file or PDA) of passwords, unless this can be stored securely in accordance with Government standards;
  • change passwords whenever there is any indication of possible system or password compromise;
  • select a quality password with an 8 character minimum length which:
    • is easy to remember;
    • is not based on anything somebody else could easily guess or obtain using person related information, e.g. names, telephone numbers, and date of birth, etc;
    • does not solely consist of words included in dictionaries; and
    • is free of consecutive identical, all-numeric or all-alphabetic characters;
  • change passwords on a regular basis;
  • change temporary passwords at the first log-on;
  • not include passwords in any automated log-on process;
  • not use the same password for business and non-business purposes;
  • inform their administrator if they suspect a security incident has occurred as soon as is practically possible;
  • ensure they either log-off RAISEonline or lock their PC if they leave it unattended;
  • not connect to this website from a cybercafé or similar place, as it is impossible to tell if the use is secure;
  • not access personal data in RAISEonline from outside the European Economic Area; and
  • adopt a clean desk and clean screen approach, to reduce the risk of unauthorised access or damage to papers, objects or devices on which data are stored including RAISEonline.

Administrator responsibilities

Administrators accept responsibility for the secure management of RAISEonline usernames within their organisation and for ensuring their organisation has appropriate security measures in place to protect personal data from RAISEonline.

Administrators must:

  • ensure that identity and other appropriate checks have been made on an individual prior to issuing them with a username and password. Appropriate checks include checking a person's suitability to access children’s personal data;
  • ensure users receive appropriate Data Protection and Information Security awareness training and regular updates, as relevant for their job function;
  • only issue a non-transferable username and password that is linked to an individual user. Ensure that the new username and password are communicated to the user in a secure manner. Leaving these details in a pigeon-hole would be inappropriate;
  • ensure that upon termination of employment a user's username is removed. Additionally, the administrator must ensure the user no longer retains any personal data obtained from RAISEonline;
  • check the identity of a person prior to resetting their password and communicate the new password to the user in a secure manner;
  • never ask users to disclose passwords;
  • never recycle a username or password;
  • transfer their administrator privileges to another username when they leave;
  • ensure usernames and passwords are never shared;
  • never send an unsolicited email to users asking them to logon to RAISEonline;
  • inform the RAISEonline helpdesk of any suspected security incident that may compromise RAISEonline as soon as is practically possible;
  • periodically review the list of usernames under their control to ensure that the list does not contain names that should have been removed. Periodic reviews must occur at least annually, but it is recommended they occur every three months; and
  • discourage users from connecting to this website from a cybercafé or similar place.

Malicious software (Malware)

Virus protection, worms, trojans & keyloggers

We make every effort to check and test material at all stages of production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer codes or other forms of interference which may damage your own computer system. It is always wise for you to run an anti-virus program on all material downloaded from the internet.

Do not connect to RAISEonline from a cybercafé or similar place as it is impossible to tell if the use is secure.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Hoax Messages / Phishing

DfE, Ofsted, local authorities and school administrators will never send an unsolicited email to you asking you to logon to RAISEonline or ask for your password. You must not respond to such a request. Should you receive such a request please report it to your administrator who should then report it to Ofsted.


The RAISEonline and material relating to Government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made, and without warranty of any kind, whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of, or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

Neither Ofsted nor the Department for Education are responsible for any processing you carry out on personal data held within, or imported by you into, the RAISEonline system.

Governing law

These terms and conditions shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to external websites

Links on RAISEonline will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Linking to RAISEonline

We welcome and encourage other websites to link to the RAISEonline. You have permission to link to https://www.raiseonline.org. You must not link to any other pages on this website. Automated login is prohibited.


We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of the RAISEonline after a change has been made is your acceptance of the change.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

1 http://www.legislation.gov.uk/uksi/2009/1563/contents/made

2 http://www.legislation.gov.uk/uksi/2013/1193/made